Refund policy

At Catbreedtees, we want you to love what you receive - because shopping with us should feel as good as a cozy cat cuddle. Your experience matters deeply to us, and we stand behind every product we send out.

Because each item is made-to-order just for you, we currently accept returns or replacements only in the following cases:
  • Damaged items
  • Wrong product received
If something isn’t right, we’ll make it right—no stress, no hassle.

Returns Window

Please contact us within 7 days of receiving your order if there’s an issue.
This helps us resolve things quickly while ensuring fair handling for everyone.
You can contact us at…

What We Need From You

To help us process your request smoothly, please provide:
  • Your order number
  • A clear photo of the item
  • A photo of the packaging (if damaged in transit)
What Happens Next

Once your request is approved, we will:

Send a replacement at no extra cost, OR
Issue a full refund (depending on the situation)

We aim to resolve all cases as quickly as possible—because waiting is no fun (even for cats).

What Counts as “Damaged”

We define a damaged item as:
  • A product with visible defects (e.g. tears, holes, misprints)
  • Items damaged during shipping
  • Incorrect printing (e.g. wrong design)
What Is Not Considered Damaged

To keep things fair and sustainable, the following are not classified as damaged goods:
  • Loose threads
  • Slight color differences due to screen/display settings
  • Minor variations in print placement (within industry tolerance)
  • Fabric texture expectations (e.g. softer/rougher than expected)
  • Items that have been worn, washed, or altered after delivery
These are standard exclusions across most apparel stores.

Returns We Do Not Accept

As a made-to-order store, we’re unable to accept returns for:

Change of mind / buyer’s remorse
Ordering the wrong size (Please check our size chart and product details found on every product page before placing your order.)
Preference changes after purchase
Items ordered in multiple sizes with the intent to return one or more sizes.

Exchanges

At the moment, we do not offer direct exchanges.
If your item qualifies (damaged or incorrect), we’ll send a replacement instead.

A Note From Us

We know buying online can sometimes feel uncertain - especially with clothing. That’s why we aim to be as clear, fair, and responsive as possible.

Every order supports a small, creative brand built around a love for cats and meaningful design. We truly appreciate you—and we’ll always do our best to make things right.